Caution

As of 2026-03-24, the Grafana OnCall OSS project is archived. The grafana/oncall repository is read-only, and active development continues in Grafana Cloud IRM. For a fully supported and actively maintained alternative, Grafana Cloud IRM offers a modern approach to incident response and on-call management.

Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.

Documentationbreadcrumb arrow Grafana OnCallbreadcrumb arrow Escalation Chains and Routes
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Escalation Chains and Routes

Escalation chains and routes for Grafana OnCall

Administrators can create escalation policies to automatically send alert group notifications to recipients. These policies define how, where, and when to send notifications.

See the following topics for more information: