Caution

As of 2026-03-24, the Grafana OnCall OSS project is archived. The grafana/oncall repository is read-only, and active development continues in Grafana Cloud IRM. For a fully supported and actively maintained alternative, Grafana Cloud IRM offers a modern approach to incident response and on-call management.

Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.

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Open source

Escalation HTTP API

Required permission: grafana-oncall-app.alert-groups:direct-paging (user authentication only)

See Manual paging integration for more background on how escalating to a team or user(s) works.

Escalate to a set of users

For more details about how to fetch a user’s Grafana OnCall ID, refer to the Users public API documentation.

shell 
curl "{{API_URL}}/api/v1/escalation/" \
  --request POST \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
    "title": "We are seeing a network outage in the datacenter",
    "message": "I need help investigating, can you join the investigation?",
    "source_url": "https://github.com/myorg/myrepo/issues/123",
    "users": [
      {
        "id": "U281SN24AVVJX",
        "important": false
      },
      {
        "id": "U5AKCVNDEDUE7",
        "important": true
      }
    ]
  }'

The above command returns JSON structured in the following way:

JSON 
{
  "id": "IZHCC4GTNPZ93",
  "integration_id": "CC3GZYZNIIEH5",
  "route_id": "RDN8LITALJXCJ",
  "alerts_count": 1,
  "state": "firing",
  "created_at": "2024-08-15T18:05:36.801215Z",
  "resolved_at": null,
  "resolved_by": null,
  "acknowledged_at": null,
  "acknowledged_by": null,
  "title": "We're seeing a network outage in the datacenter",
  "permalinks": {
    "slack": null,
    "slack_app": null,
    "telegram": null,
    "web": "http://<my_grafana_url>/a/grafana-oncall-app/alert-groups/I5LAZ2MXGPUAH"
  },
  "silenced_at": null
}

Escalate to a team

For more details about how to fetch a team’s Grafana OnCall ID, refer to the Teams public API documentation.

shell 
curl "{{API_URL}}/api/v1/escalation/" \
  --request POST \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
    "title": "We are seeing a network outage in the datacenter",
    "message": "I need help investigating, can you join the investigation?",
    "source_url": "https://github.com/myorg/myrepo/issues/123",
    "team": "TI73TDU19W48J",
    "important_team_escalation": true
  }'

The above command returns JSON structured in the following way:

JSON 
{
  "id": "IZHCC4GTNPZ93",
  "integration_id": "CC3GZYZNIIEH5",
  "route_id": "RDN8LITALJXCJ",
  "alerts_count": 1,
  "state": "firing",
  "created_at": "2024-08-15T18:05:36.801215Z",
  "resolved_at": null,
  "resolved_by": null,
  "acknowledged_at": null,
  "acknowledged_by": null,
  "title": "We're seeing a network outage in the datacenter",
  "permalinks": {
    "slack": null,
    "slack_app": null,
    "telegram": null,
    "web": "http://<my_grafana_url>/a/grafana-oncall-app/alert-groups/I5LAZ2MXGPUAH"
  },
  "silenced_at": null
}

Escalate to a set of user(s) for an existing Alert Group

The following shows how you can escalate to a set of user(s) for an existing Alert Group.

shell 
curl "{{API_URL}}/api/v1/escalation/" \
  --request POST \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
    "alert_group_id": "IZMRNNY8RFS94",
    "users": [
      {
        "id": "U281SN24AVVJX",
        "important": false
      },
      {
        "id": "U5AKCVNDEDUE7",
        "important": true
      }
    ]
  }'

The above command returns JSON structured in the following way:

JSON 
{
  "id": "IZHCC4GTNPZ93",
  "integration_id": "CC3GZYZNIIEH5",
  "route_id": "RDN8LITALJXCJ",
  "alerts_count": 1,
  "state": "firing",
  "created_at": "2024-08-15T18:05:36.801215Z",
  "resolved_at": null,
  "resolved_by": null,
  "acknowledged_at": null,
  "acknowledged_by": null,
  "title": "We're seeing a network outage in the datacenter",
  "permalinks": {
    "slack": null,
    "slack_app": null,
    "telegram": null,
    "web": "http://<my_grafana_url>/a/grafana-oncall-app/alert-groups/I5LAZ2MXGPUAH"
  },
  "silenced_at": null
}
ParameterUniqueRequiredDescription
titleNoNoName of the Alert Group that will be created
messageNoNoContent of the Alert Group that will be created
source_urlNoNoValue that will be added in the Alert’s payload as oncall.permalink. This can be useful to have the source URL/button autopopulated with a URL of interest.
teamNoYes (see Things to Note)Grafana OnCall team ID. If specified, will use the “Direct Paging” Integration associated with this Grafana OnCall team, to create the Alert Group.
usersNoYes (see Things to Note)List of user(s) to escalate to. See above request example for object schema. id represents the Grafana OnCall user’s ID. important is a boolean representing whether to escalate the Alert Group using this user’s default or important personal notification policy.
alert_group_idNoNoIf specified, will escalate the specified users for this Alert Group.
important_team_escalationNoNoSets the value of payload.oncall.important to the value specified here (default is False; see Things to Note for more details).

Things to note

  • team and users are mutually exclusive in the request payload. If you would like to escalate to a team AND user(s), first escalate to a team, then using the Alert Group ID returned in the response payload, add the required users to the existing Alert Group
  • alert_group_id is mutually exclusive with title, message, and source_url. Practically speaking this means that if you are trying to escalate to a set of users on an existing Alert Group, you cannot update the title, message, or source_url of that Alert Group
  • If escalating to a set of users for an existing Alert Group, the Alert Group cannot be in a resolved state
  • Regarding important_team_escalation; this can be useful to send an “important” escalation to the specified team. Teams can configure their Direct Paging Integration to route to different escalation chains based on the value of payload.oncall.important. See Manual paging integration - important escalations for more details.

HTTP request

POST {{API_URL}}/api/v1/escalation/